CASM RELIABLE DUMPS BOOK & NEW EXAM CASM MATERIALS

CASM Reliable Dumps Book & New Exam CASM Materials

CASM Reliable Dumps Book & New Exam CASM Materials

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Tags: CASM Reliable Dumps Book, New Exam CASM Materials, CASM Exam Flashcards, CASM Sure Pass, New CASM Braindumps Sheet

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q18-Q23):

NEW QUESTION # 18
What is a value stream?

  • A. Enables the ability to do something when and how it is needed or desired
  • B. The importance, worth, or usefulness of an IT service
  • C. A set of activities that flow from the start of development to software deployment
  • D. All the activities from a customer request to a delivered product or service

Answer: D

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.


NEW QUESTION # 19
Which of the following is NOT a goal of Agile Process Improvement?

  • A. Conduct regular reviews of practices and processes
  • B. Identify and eliminate waste
  • C. Confirm ongoing relevancy and value creation
  • D. Ensure alignment with other practices and processes

Answer: A

Explanation:
Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act of conducting regular reviews is not an overarching goal.
A . Correct. Regular reviews are a practice, not a primary goal of Agile Process Improvement.
B . Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.
C . Incorrect. Ensuring alignment across practices is vital for cohesive delivery.
D . Incorrect. Maintaining relevancy and value creation is a key Agile goal.
Reference:
ITIL 4: Process improvement goals in Agile Service Management.


NEW QUESTION # 20
Which of the following roles should be included in an Agile Service Management Team?

  • A. Designer
  • B. Developer
  • C. Leader
  • D. Customer

Answer: C

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.


NEW QUESTION # 21
Which statement about the Process Startup is TRUE?

  • A. It is an inspection of progress toward the Sprint Goal
  • B. Attendance is limited to Team members
  • C. All of the above
  • D. It is a status meeting

Answer: D

Explanation:
The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.
A . Incorrect. Attendance may involve stakeholders or others, depending on the context.
B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.
C . Correct. The Process Startup functions as a status meeting to synchronize team activities.
D . Incorrect. Not all options are correct.
Reference:
Scrum Guide 2020: Daily Scrum principles.


NEW QUESTION # 22
Which BEST describes the goal of Lean?

  • A. To remove waste and have fewer defects
  • B. To eliminate unnecessary code or functionality
  • C. To improve overall customer value
  • D. To improve the flow of processes while reducing cost

Answer: C

Explanation:
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.


NEW QUESTION # 23
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